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How to Make a Claim

When something goes wrong with your vehicle, we understand that you want to get back on the road as quickly as possible. That's why we have a quick and easy claims procedure. Find out more below.

Vehicle Warranty Claims

If you have taken out a vehicle warranty with MB&G Direct, you should consult your documentation for more information.

If the vehicle shows signs of imminent failure, DO NOT continue to use it. This may cause further damage for which you will be responsible. Please contact us as soon as possible. We will not pay for any stripping down of parts to determine the cause of failure unless we accept the claim. The maximum we will pay in total is shown on your schedule.

Take your vehicle to a local repairer of your choice. The repairer should then contact us to provide a full detailed estimate complete with parts and labour costs and a description of the cause of failure. They will also need to supply proof of service history, the policy holders name, policy number, registration and current mileage.

It can be faxed to 0191 258 8104 or you or your repairer can call 0191 259 6378.

Or email directly to MB&G Insurance at: .

RTI GAP Insurance Claims

If you have taken out RTI GAP insurance with MB&G Direct and need to start the claims process, please call us on 0191 258 8154.

We will post you a claim form which must be completed and returned along with any requested documentation.

Breakdown Assistance Required

If you have MB&G Direct breakdown cover and need assistance, call our dedicated 24-hour emergency assistance number: 01206 771 756.

Please see your documentation for full details.

Tyres Insurance

If you have taken out tyre insurance with MB&G Direct and would like to make a claim, please contact the claims administrator or arrange for the repairer to contact the claims administrator by telephoning 0191 258 8135. To proceed with a claim under the policy, you will be required to provide the following information:

  1. Your policy number and vehicle details,
  2. A daytime contact telephone number
  3. Cause of damage

Depending on the nature of your claim, we may ask you to provide the following additional information:

  1. Confirmation of the tread depth of the damaged tyre(s)
  2. Itemised repair/replacement costs
  3. Valid crime reference number in the case of malicious damage
  4. Location of the retained tyre(s) for inspection
  5. Location for the attendance of an approved repairer for repairs relating to alloy wheels
  6. Your contact and payment details for reimbursement

The repairer's invoice must clearly state who payment should be made payable to. You will be liable for any costs incurred in excess or outside the liability of this insurance.

Malicious Damage, Unauthorised or Out of Hours Repairs

Occasionally, you may require emergency assistance out of hours and will be unable to contact the claims administrator to obtain a claim authority number. Under these circumstances, or where the repairer refuses to wait for payment from us, you will need to settle their invoice and claim reimbursement from us.

You must retain the damaged tyre(s) for one calendar month to allow inspection by an independent engineer. It is your responsibility to ensure that the damaged tyre(s) are available for inspection and failure to do so may invalidate your claim.

Subject to the above, if you have paid the repairer we will reimburse you up to a repair or replacement cost if you send the claims administrator the information as detailed above.

Motorcycle Warranty Claims

If you have taken out a motorcycle warranty with MB&G Direct, you should consult your documentation for more information.

If your motorcycle shows signs of imminent failure, DO NOT continue to use it. This may cause further damage for which you will be responsible. Please contact us as soon as possible. We will not pay for any stripping down of parts to determine the cause of failure unless we accept the claim. The maximum we will pay in total is shown on your schedule.

Take your motorcycle to a local repairer of your choice. The repairer should then contact us to provide a full detailed estimate complete with parts and labour costs, and a description of the cause of failure. They will also need to supply proof of service history, the policy holder's name, policy number, registration and current mileage.

It can be faxed to 0191 258 8104 or you or your repairer can call 0191 258 8183.

Or email directly to MB&G Insurance at: .